FAQs
1. How can I place an order?
Simply browse our products at hermade.shop, add your favorite items to your cart, and follow the checkout steps to complete your purchase.
2. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number and carrier details. You can use this number on the carrier’s website to see the latest updates. If you need help, please contact us at hermadesho@gmail.com.
3. How long does shipping take?
Standard shipping usually takes 5–10 business days, and expedited shipping takes 2–5 business days, depending on your location. Orders are processed within 1–3 business days.
4. Do you offer free shipping?
We offer free return shipping on all eligible returns, and we may run free shipping promotions — sign up for our newsletter to stay updated!
5. What is your return policy?
We accept returns within 30 days of delivery, with free return shipping, no restocking fees, and no final sale items. Items must be unused and in their original condition. Please see our Return and Refund Policy for full details.
6. What should I do if I receive a damaged or incorrect item?
We’re so sorry! Please email us at hermadesho@gmail.com with your order number and photos of the item. We’ll arrange a replacement or refund as quickly as possible.
7. Can I change or cancel my order?
If you need to make changes, please contact us as soon as possible. Once an order is processed and shipped, we may not be able to make changes or cancel it.
8. Do you ship internationally?
Currently, we only ship within the United States. We hope to expand our shipping destinations soon!
9. How can I contact you?
Email: hermadesho@gmail.com
Phone: +1 234-876-5342
Address: 6482 Empire Blvd, Brooklyn, New York 11225, United States
10. Do you offer gift cards?
Not yet, but we’re working on it! Stay tuned for updates by subscribing to our newsletter.
If you have any other questions, don’t hesitate to reach out — we’re here to help!